Introduction
Ray Transcribes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription service.
Information We Collect
Personal Information
- Email address (for account creation and communication)
- Payment information (processed securely through our payment processor)
- Usage data and analytics
File Data
- Audio and video files you upload for transcription
- Generated transcription text and captions
- File metadata (size, format, duration)
How We Use Your Information
- Process your files and generate accurate transcriptions
- Provide customer support and respond to inquiries
- Process payments and manage subscriptions
- Improve our service quality and user experience
- Send important service updates and notifications
- Comply with legal obligations
File Processing and Storage
Processing: Your uploaded files are processed using secure cloud infrastructure to generate transcriptions. We use industry-standard encryption during transmission and processing.
Storage: Files and transcriptions are stored securely for a limited time to enable you to download your results.
Third-Party Services: We use trusted third-party services for file processing and storage, including cloud providers that maintain SOC 2, HIPAA, and GDPR compliance.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information only in these circumstances:
- Service Providers: With trusted third-party services that help us operate our platform
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you explicitly consent to sharing
Your Rights and Choices
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Data Portability: Export your transcriptions and data
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at contact@raytranscribes.com
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Secure development practices
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: contact@raytranscribes.com
- Website: raytranscribes.com